5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of providing the support that property supervisors want, but also often do not due to a lack of ongoing excellent control procedures.
Safety guard businesses are unlike any vendor a home supervisor usually hires. If you employ a painter, then you can see whether they are doing their tasks by taking a look at the walls. However, when you employ a security guard business, how often can you determine if the guard company is performing their job including running background checks and drug screenings, providing good training to your guards, and effectively tracking and supervising your defenses. In most instances they likely are, but it is important to employ a system of verification and quality control to ensure that issues connected with the deficiency of performing these tasks don’t start to happen.
In this guide we will discuss five (5) easy actions to enhancing your safety guard service and achieving what you picture as your perfect keyholding.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined amount of training before they could start working as security guards. If your condition is one of those states, ensure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the type of training that’s being provided by your security company and ask yourself does it seem decent.
It is also the security guard company performing background and drug screenings on all your guards BEFORE they send them to your property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another excellent method to display if the guard is a fantastic fit for your house is to conduct a short”interview” to get a feel for the guard and to explain your expectations. This first dialogue will tell you a lot about what to expect from this guard and it gives you an opportunity to ask another guard if you think it is essential.
Evaluate Guard Training
Though most security guard businesses have an extremely thorough orientation that introduces each guard to the business itself, in several cases the guard’s orientation to his assigned property isn’t quite as complete. We call the orientation to the assigned property”Site Specific Training”. Learn What your website specific training resembles:
• Can it happen at your property?
• Who does the training?
• How long is each officer trained?
• How long does the security company double bank?
• How thoroughly are your post orders explained?
Determine the answer to each of the questions and be sure they fit with what you feel is sufficient. You should even think about sitting in on your safety guard company’s orientation and also your website specific training to acquire an understanding of what goes on preparing a guard to operate in your property.
Guard supervision is one of the main factors of good security guard support. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to learn and better understand their duties. When the guards are not being supervised, they start to feel their job isn’t important and they start to find themselves as less of a part of the security group. When guards don’t feel as part of your group it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the structure of your contract, onsite managers may not be included. If your contract doesn’t require on-site supervision, how does your security guard company remotely supervise its guards? Outside the Standard security company field supervisor spot checks, the two methods of remote oversight that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
If your guards must make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of tracking the guards while they’re on your property. These tracking systems allow the security guard business to track the time and log the action of the guards while they’re making rounds to several areas on your property. Many Officer Tour Tracking Systems can generate reports that enable the safety guard company to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be given with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the safety guard company provides a method of making sure each guard is safe and alert. By having guards check-in regularly with the safety guard business, at least each 30 minutes, guards feel their security is important and being awake and alert is also an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are almost always great ways of finding out just what is occurring with your safety while you are not there. During these inspections, be sure to ask your safety guards questions regarding their duties and responsibilities to ensure they know their tasks. In fact, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a certified security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when selecting a security adviser be confident the adviser isn’t really a security guard business. If that’s the case, your audit is sure to turn up issues with your current security guard business.